Customer Support

We provide our customers with ongoing care, it doesn't end with implementation, it begins. We are a partner of your business for many years.

Get Reliable Partner for Your Business

Most of our customers only realise the benefits of their new solution when they start using it fully. And that's the moment that sets us apart from the competition. 

Our support will always be there for you. We will understand you and your needs, and support you in further development and growth. Clearly and transparently and in real time. Thanks to the customer portal, we will be in constant contact in all phases of our cooperation.

Sustained customer care

Sustained customer care

Continuous customer care and solutions are the success foundation

Customer Portal

Customer Portal

The Customer Portal gives you an overview of your requests and the status of their processing

Costs under control

Costs under control

Approve labor and invoicing via the customer portal

Purchased licenses overview

Purchased licenses overview

Order licenses and view purchased licenses quickly and easily

News information

News information

Regular information about new versions and news

Up-to-date system

Up-to-date system

Microsoft products and our module updates take place automatically

We Will Empower You

Requirement status overview

You can submit your requests via the customer portal and at the same time have online information on the resolution status. You can filter individual requests by status, contract, delivery date, etc., making your communication easy, efficient and clear. 

Transparent invoicing and reporting

You are in full control of the cost of our services - time and invoicing are also mutually reconciled in the customer portal, so that our invoice for services is not an unexpected surprise for you.

Easy and fast license purchase

The Essence Customer Portal makes licence purchases quick and easy - our support responds promptly and adds the required licences to your solution as soon as you need them.

In addition, for each license purchased from us, you will see not only the anniversary date of each item purchased, but also the process of new requests, as well as the history of changes made.

Newsletter

We'll keep you up to date with important news, events and changes happening or coming in the Microsoft world. So that you are always up-to-date and have the latest options at your disposal.

Automatic system updates

A standard part of taking care of our customers is keeping the solution up to date, i.e. updating all parts of the solution. 

Essence Solutions in Action

Check out a reference from one of our satisfied customers and see how our solution can help your business too.

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Contact Us

Have questions? Don’t hesitate to contact us, and we’ll be happy to answer them.

Created by KREJTA.